Monday, March 9, 2020

We've all been there. The sketchy-looking restaurant we've never eaten at before. We don't know the place, and we have our doubts. But we take a leap of faith and give it a try. As we step inside the door we decide to go wash up before being seated. The bathroom is disgusting. It smells bad, there are paper towels on the floor and there's no soap. Our first thought is not about the bathroom ... it's about the kitchen. If this is what they let us see, what do the areas we can't see, like the kitchen, look like? 

So what does this little tale have to do with us? It has everything to do with a first impression from our clients, architects, engineers and subcontractors. Is our jobsite messy or clean? Is our job trailer organized and tidy? Do we always start meetings on time? Am I dressed properly? Am I fully prepared for a first meeting? Have I done a little research on meeting a client for the first time? All of these things leave a lasting impression, even after a brief encounter. 

You never get a second chance to make a first impression! 

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