I received our client survey back on the Old Navy Store in Wesley chapel this past week and on the back of the survey (see below) Don Mathis took the time to give us some great feedback. Blaine and Dirk did a great job of making a fantastic first impression on this new client and it sure is nice to have a new client recognize what “INCREDIBLE SERVICE” we provided.
On the front of the survey Don rated us with all 10’s!
Great job guys!!!
As an owner’s representative, the key aspects I look for are:
· Ethics conduct – caring about the customer – meeting goals – honor, integrity
· Mechanical ability – understanding how things work
· Good communication – being a good listener – good coordination – being proactive
· Good reputation – integrity – honesty – strong character – stellar work
· Managing the financial aspects of the project
· Organization – directing the building process
· Time management – work effectively under pressure – managing unforeseen conditions
· Reliable – fulfilling commitments – dependable in achievement – accuracy
· Responsive
· Results driven – achieve the customer’s goals – delivering on time – cost – quality – performance
· Enthusiasm
· Problem solving ability – foreseeing – proactive
It is my professional opinion that Williams Company performed exceedingly well in each of the categories mentioned above
Don Mathis
GAP CPM
President – Capstone LLC
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